REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit

Required knowledge

Relevant state and territory regulations and requirements related to the conduct of transactions within courier operations

Relevant OHampS procedures and guidelines

Risks and hazards when carrying out cash transactions and related precautions to control security threats

Operational procedures for the conduct of cash transactions with customers in the courier industry

Contingency planning relating to managing and controlling security threats

Implications of financial regulations and codes of practice

Requirements of courier work systemsoperations and relevant equipment

Typical problems that can occur when conducting courier and delivery cash transactions and appropriate action that can be taken to prevent or solve them

Required skills

Communicate effectively with others when conducting courier and delivery cash transactions

Read and interpret instructions procedures and information relevant to the conduct of courier and delivery cash transactions

Interpret and follow operational instructions and prioritise work

Complete documentation related to the conduct of courier and delivery cash transactions

Operate electronic communication equipment to required protocol

Work collaboratively with others when conducting courier and delivery cash transactions

Adapt appropriately to cultural differences in the workplace including modes of behaviour and interactions with others

Promptly report andor rectify any identified problems that may occur when conducting courier and delivery cash transactions in accordance with regulatory requirements and workplace procedures

Implement contingency plans for unanticipated situations that may arise when conducting courier and delivery cash transactions

Apply precautions and required action to minimise control or eliminate hazards that may exist during the conduct of courier and delivery cash transactions

Apply relevant agreements codes of practice or other legislative requirements

Plan own work including predicting consequences and identifying improvements

Monitor work activities in terms of planned schedule

Modify activities depending on differing operational contingencies risk situations and environments

Work systematically with required attention to detail without injury to self or others or damage to goods or equipment

Identify and correctly use equipment processes and procedures

Adapt to differences in equipment in accordance with standard operating procedures

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required knowledge and skills the range statement and the assessment guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include

a range of relevant exercises case studies andor other simulated practical and knowledge assessment andor

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments access is required to

relevant and appropriate materials and equipment and

applicable documentation including workplace procedures regulations codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum assessment of knowledge must be conducted through appropriate writtenoral tests

Practical assessment must occur

through activities in an appropriately simulated environment at the registered training organisation andor

in an appropriate range of situations in the workplace

Operations may be conducted:

Customers may be:

Hazards may include:

Consultative processes may involve:

Transactions may involve:

Cash transactions and completion of related transaction records are undertaken in accordance with:

Communication may include:

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

Personal protective equipment may include:

Information/documents may include:

Applicable regulations and legislation may include: